Frequently ASked Questions
PRODUCT INFORMATION
Like magic. We're a big believer in show, don't tell. So take a look at the graphics below!
The problem with most athletic shorts is that the pockets are too shallow, and open on the side.
We solve this problem by making the pockets super deep, and open on the front.
Keap Athletics actively invests in sustainability initiatives to have the most positive impact on the environment possible. Below is a list of some of the initiatives/values that we invest in.
1) We don't believe in fast-fashion. We create limited runs, and design products to last a lifetime.
2) All of our orders are shipped in packaging made from 100% recycled plastic and use algae-based ink.
3) We offset all carbon emissions created by shipping on a per order level and fund projects to protect forests: currently we are funding this project.
4) We'll cover the shipping to send back our products to us. Upon receiving we will re-use it, or recycle it properly though a TerraCycle Zero Waste Box.
Our "Active" shorts are made up of a blend of 90% polyester and 10% elastane. It is performant, super stretchy, and highly breathable.
Our "Original" shorts are made up of a 100% polyester blend- it's equally performant and breathable, but not stretchy.
We use 100% recycled polyester in all shorts produced after Dec 2020.
If you find yourself in between two sizes we recommend going a size up and letting our elastic waistband and drawstring do their thing. If you feel differently, we encourage you to follow your heart. See waist sizes below.
SIZE | WAIST |
---|---|
Small | 27" - 29" |
Medium | 29" - 31" |
Large | 31" - 34" |
Extra-Large | 34" - 37" |
2XL | 37" - 40" |
3XL | 40" - 43" |
4XL | 43" - 48" |
We recommend washing on cold (no fabric softener or bleach) and low tumble dry. We strongly discourage ironing our products.
We design all of our products in-house in Fremont, Ca and manufacture our products in the United States, Indonesia and China. We take pride in the relationships we've built with fair, ethical, and high-quality manufacturing partners.
For sure, homie, here's 11% off. Enter "faq11" at checkout.
Thanks for asking. My name is Patrick- I own Keap and design the products and website (with some very clutch help from some of my friends- shout out Mike and Jessica). I started Keap with some of my best friends because we kept having stuff fall out of our pockets and it was annoying. In 2014 we launched a kickstarter that was successfully funded. From 2014 - 2019 the business was a side-hustle. In 2019 I went full-time on the business to upgrade all aspects of the experience and designed "The Active". We just launched in 2020 and I'm stoked on the product we created. If you ever want to chat, or have any questions / feedback on the product, company or business - shoot me an email at Patrick@KeapAthletics.com
That photo below is me at a pop-up event we did in 2018.
Shipping Information
Region | Service Level | Speed | Cost |
---|---|---|---|
United States | Standard | 3-5 business days | Free |
United States | Urgent | 2 business days guaranteed | $15 |
United Kinfdom | Standard | 4-7 business days | Free |
Canada | Standard | 4-9 business days | 75% off |
Australia | Standard | 4-9 business days | 75% off |
Most of Europe | Standard | 4-9 business days | 75% off |
Rest of the world | Standard | 5-12 business days | $17.50 |
Shipping is free for US and UK based customers.
We pay 75% of shipping to Canada, Australia, Mexico, and most of Europe*.
Most of Europe*
Belgium, Denmark, France, Germany, Italy, Monaco, Netherlands, Spain, Austria, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Portugal, Romania, Slovakia, Slovenia, Sweden, Armenia
Yes!
Shipping is free to the UK, and we pay 75% of shipping costs to Canada, Australia, Mexico, and Most of Europe*
For all other regions besides the ones listed above, we charge $17.50 to ship to you.
Most of Europe*
Belgium, Denmark, France, Germany, Italy, Monaco, Netherlands, Spain, Austria, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Portugal, Romania, Slovakia, Slovenia, Sweden, Armenia
If you have any questions, or need some help on the shipping cost reach out to us via live chat or shoot us an email through our contact form and we'll take care of you.
https://keapathletics.com/pages/contact-us
Orders are shipped each day asap until 4pm EST, Monday through Friday. Any orders placed after 4pm EST, or on the weekends, will process the next business day.
All of our orders ship from our fulfillment center in Swedesboro, New Jersey.
If your order is lost, stolen, or damaged - don't worry - we purchased package protection for you already. File a claim at https://claims.route.com/
We use the following carriers depending on where you're located - USPS, UPS, FedEx, DHL Express, or APC Logistics.
RETURNS & Exchanges
We cover the cost of shipping for returns & exchanges on all US orders. Use this link to start your return and get your free return label. Please return the item unwashed, unworn and within 30 days of when you ordered. If you only tried it on- that still means “unworn” in our book. Once the return is received, we’ll inspect and will send you an email to notify you that we have received your returned item and the approval or rejection of your refund.
Visit the link below and follow the instructions:
https://keapathletics.com/pages/return-exchange-policy-keap-athletics
You'll need your Order ID and email address to locate your order.
Visit the link below and follow the instructions:
https://keapathletics.com/pages/return-exchange-policy-keap-athletics
You'll need your Order ID and email address to locate your order.
Once we've received the return, we'll inspect it within 7 business days and will send you an email to notify you that we have received your returned item and the approval or rejection of your refund.
Promotions
For gifting The Active Short visit here - https://keapathletics.com/products/the-active-gift-card
For gifting The Original Short visit here - https://keapathletics.com/products/original-gift-card
Yes we do! You can earn $10 for each friend who purchases, not to mention your friend will get 15% off their order!. Visit keapathletics.com/pages/referral to get started.
For sure - visit the following link and you'll be sent to our collections page and 10% off will be automatically applied to your cart - KeapAthletics.com/keapw10
New Products
To be honest with you - the answer is it's a matter of time and money. I literally cannot wait to create a sweat pant for you with our Keap Pockets and get them on the website. If you have any thoughts or suggestions on this please email at Patrick@KeapAthletics.com
To be honest with you - the answer is it's a matter of time and money. I literally cannot wait to create a women's line for you with our Keap Pockets and get them on the website. If you have any thoughts or suggestions on this please email at Patrick@KeapAthletics.com
Fall 2021 at the earliest. Which colors would you like? Shoot an email to questions@keapathletics.com with the subject "New Colors!"
Fall 2021 at the earliest. Which colors would you like? Shoot an email to questions@keapathletics.com with the subject "New Colors!"
Careers & partnerships
We're always interested in working with smart people who want to be a part of what we're doing at Keap. Email patrick@keapathletics.com introducing yourself, what unique talents you have, and what you'd be interested in working on along with your Resume / Portfolio.
Shoot an email to questions@keapathletics.com with "Hi - I'm (your name)." in the subject line and introduce yourself and let us know how you'd like to partner. This subject line with automatically get you filtered to the right people!
Don't see what you're looking for?
Email us at Questions@KeapAthletics.com or say "what's up?" in the live-chat.